Terms of Service

These Terms of Service (“Terms”) govern your use of the website, booking system and customer portal at rivervalleyconcrete.ca (the “Service”), operated by River Valley Concrete Ltd. (“River Valley Concrete”, “we”, “us”), an Alberta-based concrete contractor serving Edmonton and surrounding communities since 1994. By using the Service you agree to these Terms.

Bookings made through our website (phone consults, on-site quotes, reseal assessments, commercial consults) are subject to availability and confirmation by River Valley Concrete. We may contact you by phone or email to confirm, reschedule or cancel a booking. There is no charge to request a booking.

The following terms apply to every written estimate issued by River Valley Concrete. By signing an estimate you acknowledge you have read and agree to these terms.

1. Validity: An estimate is valid for thirty (30) days from the date issued. After this period, pricing is subject to change based on current material costs and availability.
2. Acceptance: A signed estimate constitutes acceptance of these terms and authorization to proceed. A deposit of fifty percent (50%) of the total is required before work begins.
3. Scope changes: Prices may be adjusted if site conditions, material costs or scope of work differ from what was reasonably anticipated at the time of estimate. Any changes will be communicated and approved in writing before proceeding.
4. Payment terms: Balance is due upon completion of work. Accounts not paid within thirty (30) days of the invoice date may be subject to interest charges of two percent (2%) per month (24% per annum) on the outstanding balance.
5. Online payments: Payments made via credit card or online methods are subject to a processing surcharge of up to 3.5%, which will be applied to the invoice total.
6. Surcharges: Fuel surcharges and other economic surcharges may be applied at the discretion of River Valley Concrete based on current market conditions and project location.
7. Collections: Accounts remaining unpaid beyond thirty (30) days may be referred for builders' lien registration and/or collections without further notice, unless prior payment arrangements have been made with River Valley Concrete.
8. Financing: Invoice financing may be available through approved third-party providers, subject to credit approval and applicable service fees.
9. Warranty: All workmanship is guaranteed for a period of two (2) years from the date of completion. This warranty does not cover damage resulting from improper maintenance, use of de-icing salts, freeze-thaw cycles on unsealed surfaces, or acts of nature.
10. Insurance: River Valley Concrete maintains comprehensive general liability insurance and Workers' Compensation Board (WCB) coverage for all work performed.

The following terms apply to every invoice issued by River Valley Concrete.

1. Payment is due within the terms specified on each invoice. Accounts not paid within thirty (30) days of the invoice date are subject to interest charges of two percent (2%) per month (24% per annum) on the outstanding balance.
2. Online and credit card payments are subject to a digital processing surcharge of up to 3.5%.
3. Fuel surcharges and economic surcharges may be applied based on current market conditions and project location.
4. Accounts remaining unpaid beyond thirty (30) days may be referred for builders' lien registration and/or collections without further notice, unless prior payment arrangements have been made.
5. Invoice financing is available — subject to credit approval and service fees.
6. All workmanship is guaranteed for two (2) years from the date of completion. This warranty does not cover damage resulting from improper maintenance, use of de-icing salts, freeze-thaw cycles on unsealed surfaces, or acts of nature.

E-transfer is accepted to payments@rivervalleyconcrete.ca. Cheques payable to River Valley Concrete Ltd.

Customers may sign in to a portal at /portal to view their estimates, invoices and project history, and to upload files (site photos, plans, references) related to their projects. Files you upload remain your property; we use them only for the purpose of completing your project. You are responsible for the content you upload and may not upload unlawful, infringing or malicious content.

Photos, project descriptions, written content, branding, and the design of the Service are the property of River Valley Concrete or its licensors. You may not reproduce or republish portions of the Service without permission. Photos of completed projects may appear in our public portfolio with addresses and identifying details removed.

To the maximum extent permitted by Alberta law, River Valley Concrete is not liable for indirect, incidental, special or consequential damages arising from your use of the Service. Our total liability for any claim related to the Service will not exceed the amount you have paid us in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot be excluded by law.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta. Disputes will be resolved in the courts of Alberta.

We may update these Terms from time to time. The “Last updated” date at the top reflects the current version. Material changes will be announced on this page; continued use of the Service after changes constitutes acceptance.

River Valley Concrete Ltd.
Sherwood Park, Alberta, Canada
Phone: 780-975-3527
Email: info@rivervalleyconcrete.ca